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Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE

Colibri Cottage – The Nests of the Semois

Article 1 – Definitions

In these general terms and conditions of sale, the following definitions apply:

  • Owner : the natural or legal person who puts the accommodation up for rent.
  • Client / Tenant : the person making the reservation and staying in the accommodation.
  • Accommodation : the cottage rented for a tourist stay.
  • Stay : the period between the arrival and departure of the Client.
  • Internal regulations : all the rules applicable during the stay, forming an integral part of these conditions.

Article 2 – Purpose

These conditions govern the temporary rental of the Accommodation for exclusively tourist purposes, excluding any rental for primary residential use.

All reservations imply full and complete acceptance of these General Terms and Conditions of Sale and the internal regulations.

Article 3 – Reservation

The reservation is now firm and final:

  • after receipt of full payment
  • and after written confirmation from the Owner (email, contract or platform).

The Client declares that he is of legal age and legally capable of entering into a contract.

Article 4 – Price

Prices are shown in euros (€) and include:

  • the rental of the accommodation,
  • normal use of the equipment,
  • usual charges (water, heating, electricity).
  • end-of-stay cleaning fees,
  • tourist taxes,
  • bed linen
  • bath towels

Article 5 – Payment Terms

Payment is made according to the terms specified during the booking process.

The balance of the stay must be paid before arrival , unless otherwise agreed in writing.
If payment is not received within the specified timeframe, the Owner reserves the right to cancel the reservation without compensation.

Article 6 – Caution

A security deposit may be required before or upon arrival at the accommodation.

It is intended to cover:

  • potential damage,
  • failure to comply with internal regulations,
  • excessive cleaning
  • missing or damaged equipment.

The deposit is returned after the stay, less any amounts that may be owed.

Article 7 – Accommodation capacity

The number of people present in the accommodation cannotUnder no circumstances should the maximum permitted capacity be exceeded, including children and babies.

Any observed exceedance may result in:

  • immediate cancellation of the stay,
  • no refund
  • and without prejudice to any possible legal action or additional costs.

Article 8 – Use of the accommodation

The Client agrees to:

  • Use the accommodation responsibly, like a good family man .
  • Respect the neighborhood and the peace and quiet of the area.
  • strictly comply with the internal regulations.
  • restore the accommodation to its original condition.

Parties, events, stag/hen parties and similar gatherings are strictly prohibited , unless prior written permission is obtained.

Article 9 – Animals

Animals are not allowed

Article 10 – Swimming pool, equipment and safety

The use of the swimming pool, leisure facilities and equipment is the sole responsibility of the Client .

Children must be constantly supervised by an adult .
The Owner declines all responsibility in case of accident resulting from improper use.

Article 11 – Cancellation by the Client

All cancellations must be notified in writing.

Except under specific conditions:

  • Less than 30 days before the start date of the stay: the full amount of the stay is due
  • Between 31 and 60 days before the start date of the stay: 50% refund of the total price of the stay
  • Between 61 and 365 days before the start date of the stay: full refund of sums paid

In case of no-show, no refund will be issued.

The customer is reminded, in accordance with Article VI.53 of the Belgian Code of Economic Law, that he does not have the right of withdrawal.

All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.


Article 12 – Cancellation by the Owner

In the event of force majeure, serious technical problems or impossibility beyond its control, the Owner may cancel the reservation.

In this case, the sums paid will be fully refunded , without any further compensation.

Article 13 – Arrival and Departure

Arrival and departure times are specified during the booking process.

Any unauthorized late departure may result in additional charges.

Article 14 – Liability

The Owner cannot be held responsible for:

  • theft, loss or damage to personal property
  • accidents occurring during the stay, except in cases of gross negligence or intentional misconduct.

Article 15 – Force majeure

Neither party shall be held liable for failure to perform due to a force majeure event (natural disaster, administrative decision, widespread breakdown, etc.).

Article 16 – Personal Data

Personal data is used solely for the purpose of managing reservations, in accordance with the General Data Protection Regulation (GDPR) .

Article 17 – Applicable Law and Disputes

These conditions are subject to Belgian law .

In the event of a dispute, an amicable solution will be sought before any legal proceedings.
Failing that, the Belgian courts will have sole jurisdiction.

Article 18 – Acceptance

Booking the accommodation constitutes unreserved acceptance of these General Terms and Conditions of Sale and the internal regulations.